Privacy Policy
Effective Date: 01/01/2024
Updated: 08/05/2025
At CareMax Senior Solutions (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://caremaxsenior.com, use our mobile application, or interact with our services (collectively, the «Services»). By accessing or using our Services, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect the following types of information:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, mailing address, payment information, and other similar details.
- Usage Data: Information about how you access or use our Services, such as your IP address, browser type, device type, and interaction with pages, features, and advertisements on our Services.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our site and to analyze how users interact with our services. You can manage your cookie preferences through your browser settings.
- How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To personalize your experience and communicate with you
- To process transactions and send related information (such as purchase confirmations)
- To send promotional emails and updates, if you opt-in to receive them
- To analyze usage patterns and optimize our Services
- To comply with legal obligations and enforce our policies
- How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us with the operation of our Services, such as hosting, payment processing, and analytics.
- Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or personal data, you may contact us at [insert contact email].
- Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage system is completely secure, and we cannot guarantee its absolute security.
- Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal data
- The right to object to or restrict the processing of your data
- The right to withdraw consent at any time (if consent is the basis for processing)
- The right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us at [insert contact email].
- Children’s Privacy
Our Services are not intended for individuals under the age of 18. CareMax Senior Solutions does not knowingly collect or solicit personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will promptly delete such information from our records.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
CareMax Senior Solutions
info@caremaxsenior.com
(559) 235-9191
2585 E. Perrin Ave., Suite 111, Fresno, CA 93720
HIPAA and Privacy Compliance Policy
Effective Date: 01/01/2024
Updated: 08/05/2025
At CareMax Senior Solutions, protecting your personal information is our top priority. We comply with all applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the California Department of Social Services (DSS), the Department of Developmental Services (DDS), and the Home Care Services Bureau (HCSB).
Protected Health Information (PHI)
We collect and use your PHI—which includes health details, treatments, and payment information—only for the following reasons:
- Care coordination – sharing necessary information with authorized caregivers, medical professionals, or partnering agencies involved in your care.
- Billing and payments – submitting claims to insurance or public payers (e.g., Medi-Cal, Regional Center), and processing invoices.
- Operational use – quality assurance, staff training, and service improvements.
We will never sell or share your PHI for marketing or non-care-related purposes without your written consent, unless required by law.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal or health information from minors. If such data is inadvertently collected, it will be deleted promptly.
Your Rights
As a client or authorized representative, you have the right to:
- Request access to your records
- Ask for corrections to inaccurate information
- Request restrictions on the sharing of your PHI
- Choose how and where we communicate with you (e.g., phone, email, postal mail)
- Receive a record of disclosures upon request
Data Security Measures
We safeguard your information through:
- Encrypted electronic record systems
- Locked storage for physical documents
- Secure communications practices
- Regular staff training on HIPAA and California confidentiality laws
- Role-based access control to ensure only authorized staff can access your information
Data Breach Notification
In the event of a data breach involving your PHI, we will notify you in writing without unreasonable delay, in accordance with HIPAA and California law.
Contact Us
If you have questions, concerns, or believe your privacy rights have been violated, please contact:
CareMax Senior Solutions Privacy Officer
Phone: (559) 235-9191
Email: info@caremaxsenior.com
Website: www.caremaxseniors.com
